Exchange and returns
Returning is very easy at PROTECTSTORE:
- Get ready for return. Pack the item to be returned (including packing list!) in the original shipping parcel
You can send your return to the following address:
return address: Fortunaweg 11
Zip code: 3113AN Schiedam
Country: The Netherlands
The return shipment is always at your own risk and own costs; frank the parcel sufficiently.
PROTECTSTORE is in no way liable for damage or loss of returned items.
We advise to send the return parcel with TRACK&TRACE, so that it is clear who and when received the parcel.
Each return parcel will be processed separately. Keep this in mind if you want to offer multiple returns or multiple return parcels to PROTECTSTORE. To avoid double costs, we recommend that you return all returns, including delivery notes, to us in one box. This way you only pay the return costs once.
- We have received your return. And now what?
When we have received your return, we will send you a (credit) mail to confirm, after a successful check and processing of your return. We will process your return within two to a maximum of five working days. Super-fast and well-arranged!
After successful return processing, you will receive the return amount within 14 days on the account you previously paid with us.
- Excluded from return
All sun creams, facemasks, lip balm and UV-wash are excluded from the return option and the right of withdrawal for reasons of health protection and hygiene. If these products are returned to us anyway, they will be destroyed. You will not receive a credit note and no refund.
- Right of withdrawal for consumers:
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of return from your home to the store for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging to be returned to the entrepreneur. To make use of this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after notification of your return provided that the product has already been received in good order.
Is it not completely clear or do you still have questions? Feel free to contact us via telephone number +44(0)2035144075 or by e-mail: email@example.com.
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